Shipping Policy

Last Updated: July 25, 2026

Thank you for placing an order with Qavinrelia. We know you’re looking forward to receiving your items, so this policy explains how our shipping process works and when you can expect your order to arrive.

1. Order Processing

Our team begins preparing your order as soon as possible.

Orders generally require approximately 3 business days for verification, packing, and transfer to our shipping partners.

Business days do not include weekends or public holidays. Orders placed during a weekend will generally begin processing on the following business day.

2. Shipping Time and Cost

After your order has been processed and shipped, estimated delivery usually takes approximately 10–20 business days.

We offer a flat-rate worldwide shipping fee of $5.99 USD.

The exact shipping charge will be clearly displayed during checkout before you complete your purchase.

3. Possible Shipping Delays

Occasionally, delays may occur because of circumstances outside our reasonable control, including:

  • Customs inspections

  • Carrier disruptions

  • Severe weather

  • Public holidays

  • Local delivery delays

  • Transportation interruptions

  • Incorrect or incomplete shipping information

We appreciate your patience and understanding if your shipment is affected by one of these circumstances.

4. Tracking Your Package

Once your order has shipped, we will send a Shipping Confirmation email containing your tracking number.

You may use the tracking number to follow your shipment through the tracking link provided in the email or through 17TRACK.

Please note that tracking information may require several business days to become active after your shipping confirmation is issued.

5. Why Did I Receive Only Part of My Order?

If your order contains multiple items, the products may be shipped separately from different fulfillment centers.

We may divide an order into multiple packages so that available items can reach you as quickly as possible.

You will receive a separate Shipping Confirmation email and tracking number for each package.

Receiving one package does not necessarily mean that the remaining items are missing. Please review your shipping emails for additional tracking numbers.

6. Changing Your Order or Shipping Information

Requests to change an order are extremely time-sensitive.

Whether you need to correct your shipping address, recipient name, telephone number, product size, color, or quantity, please contact us as soon as possible, preferably within 12 hours of placing your order.

Email our support team at support@qavinrelia.com and include:

  • Your order number, for example: 071SHOP-123331

  • The email address used to place the order

  • A clear explanation of the requested change

  • The complete corrected shipping or product information

Our fulfillment team processes orders quickly. We cannot guarantee that a requested change can be completed once an order has entered processing, fulfillment, or shipment, but we will make reasonable efforts to assist you.

Once an order has shipped, we may no longer be able to change its delivery information.

7. Missed Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may:

  • Leave a delivery notice

  • Attempt delivery again

  • Hold the package at a local post office or collection point

  • Ask you to contact the carrier to arrange collection or redelivery

Please contact the local delivery provider using your tracking number for further information.

If you still need assistance after contacting the carrier, email us at support@qavinrelia.com.

Qavinrelia is not responsible for packages returned because of:

  • An incorrect or incomplete shipping address

  • An unavailable recipient

  • Failure to collect the package

  • Refusal of delivery

  • Failure to respond to the carrier

Additional shipping or handling charges may apply if a returned package must be shipped again.

8. What Should I Do If Shipping Is Taking Longer Than Expected?

If your order appears delayed, please follow these steps:

Step 1: Review Your Tracking Information

Check the date of the most recent tracking update.

If your package has received an update within the last 7 days, it is generally still moving through the shipping network.

Step 2: Contact Our Support Team

If there have been no tracking updates for more than 7 days, contact us at support@qavinrelia.com.

Please include:

  • Your order number

  • The email address used to place the order

  • Your tracking number

  • A brief explanation of the issue

Our team will review the shipment information and contact the shipping provider when necessary.

9. Lost or Stolen Packages

We understand how frustrating it can be when a package appears to be lost.

When you contact us regarding a potentially lost shipment, we may work with the shipping provider to investigate its location and delivery status.

Packages Lost in Transit

If the shipping provider officially confirms that your package was lost during transit, we may provide an appropriate resolution, such as a replacement shipment, subject to our investigation and applicable policies.

Packages Marked as Delivered

Our lost-in-transit protection does not generally cover packages that are missing or stolen after the tracking information confirms successful delivery to the shipping address provided with the order.

If your tracking status shows “Delivered” but you cannot locate the package, please first:

  • Check around the delivery location

  • Ask household members

  • Check with neighbors

  • Contact your building manager or reception desk

  • Contact the local delivery provider

  • Allow a short period in case the carrier marked the package as delivered early

Please contact us if you still cannot locate the package after completing these steps. We will review the available information, although we cannot guarantee reimbursement or replacement for a package confirmed as successfully delivered.

10. Shipping Destinations and Fulfillment Locations

Shipping Destinations

Qavinrelia ships to many countries and regions worldwide.

In the rare event that we cannot deliver to your location, we will contact you using the information provided with your order.

Fulfillment Locations

Orders may be processed or shipped through fulfillment centers, logistics partners, suppliers, or manufacturers located in different countries or regions.

Depending on product availability, order volume, and delivery destination, an order may be shipped from the fulfillment location best suited to complete the delivery.

Products in the same order may be shipped from different locations and arrive separately.

11. Shipping Disclaimer

By placing an order with Qavinrelia, you acknowledge and agree to the following:

Estimated Shipping Times

All processing and delivery timeframes are estimates and are not guaranteed.

Qavinrelia is not responsible for delays caused by customs authorities, shipping carriers, weather, public holidays, local disruptions, transportation interruptions, or other circumstances outside our reasonable control.

Customs, Duties, and Taxes

Unless otherwise stated during checkout, the customer is responsible for any customs duties, import taxes, brokerage fees, handling charges, or other governmental charges imposed by the destination country or region.

These charges are not necessarily included in the product price or shipping fee.

Qavinrelia does not control or determine the amount of customs duties or import charges.

Address Accuracy

Customers are responsible for providing a complete and accurate:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State or province

  • Postal code

  • Country

  • Telephone number

Qavinrelia is not responsible for packages that are delayed, lost, misdelivered, or returned because of incorrect, incomplete, or outdated shipping information supplied by the customer.

Delivered Packages

Qavinrelia’s responsibility for the physical delivery of an order generally ends once the carrier’s tracking system confirms successful delivery to the address provided with the order.

We are not responsible for theft, loss, removal, or damage occurring after confirmed delivery, except where otherwise required by applicable law.