FAQS
Frequently Asked Questions (FAQ)
Welcome to the Qavinrelia FAQ page! Here, you’ll find answers to some of the most common questions about ordering, payment, shipping, delivery, and after-sales support.
If you cannot find the information you need, please contact us at support@qavinrelia.com and include your order number and the email address used to place the order so our support team can assist you efficiently.
Ordering & Payments
Q: How do I apply a discount code?
To apply a discount code during checkout using PayPal or a credit or debit card, please follow these steps:
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Select the product you wish to purchase and click “Add to Cart.”
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Open your cart and proceed to checkout.
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On mobile, tap “Show Order Summary,” then enter your discount code.
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On desktop, enter your discount code in the designated field on the right side of the checkout page.
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Click “Apply” and confirm that the discount has been deducted before completing your payment.
After applying the code, you may continue with your payment using PayPal or an available credit or debit card.
Q: What payment methods do you accept?
Qavinrelia accepts a variety of secure payment options, which may include:
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PayPal
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Visa
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Mastercard
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American Express
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Diners Club
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Most major credit and debit cards
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Apple Pay
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Google Pay
Available payment methods will be displayed during checkout.
Q: How much is the shipping fee?
Our standard worldwide shipping fee is generally USD $5.99.
The final shipping rate may vary depending on your delivery location, order value, shipping method, and any active promotions. The exact shipping cost will be clearly displayed during checkout before you complete your purchase.
Shipping & Delivery
Q: Do you offer international shipping?
Yes. Qavinrelia offers international shipping to many countries and regions.
We work with fulfillment centers and logistics partners in different locations. Depending on product availability and your delivery address, your order may be shipped from the most suitable available fulfillment center.
Q: How long does shipping take?
Estimated delivery usually takes 10–20 business days after your order has been processed and shipped.
Delivery times are estimates and may be affected by customs processing, carrier delays, weather conditions, public holidays, your location, or other circumstances outside our control.
Q: How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
You can use the tracking number through the tracking link provided in your email or through a universal parcel-tracking service such as 17TRACK.
Q: Why isn’t my tracking information updating?
Please allow approximately 24–48 hours after receiving your shipping confirmation for the carrier’s tracking system to display the first update.
It is also normal for tracking information to remain unchanged for several days while a package is moving between carrier facilities, customs locations, or regional distribution centers.
Q: I only received part of my order. Why?
Orders containing multiple products may be shipped in separate packages from different fulfillment centers.
This may help products arrive sooner when they are stored in different locations. Each package may have its own tracking number, which will be sent to the email address associated with your order.
Order Modifications & Cancellations
Q: Can I change my shipping address, name, or phone number?
Address-change requests are extremely time-sensitive.
Please contact us immediately at support@qavinrelia.com with the subject line:
Urgent: Address Change
Include the following information:
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Your order number, for example: 071SHOP-112938
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The email address used to place the order
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The complete and correct recipient name
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The complete and correct shipping address
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The correct telephone number
We will do our best to update your information if the order has not yet entered processing or fulfillment.
Once an order has been shipped, we may no longer be able to change the delivery information. In that situation, you may need to contact the shipping carrier directly.
Q: Can I change the items in my order, such as the size, color, or quantity?
Order-change requests are also extremely time-sensitive.
Please email support@qavinrelia.com immediately with the subject line:
Urgent: Order Change
Include:
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Your order number
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The email address used to place the order
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The specific product, size, color, or quantity you wish to change
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The replacement option you would like
We can only accommodate the request if the order has not yet entered the fulfillment process. This modification window may be very short.
Q: Can I cancel my order?
An order may be cancelled if it has not yet been processed or dispatched.
Please contact us as soon as possible at support@qavinrelia.com and include your order number and order email.
A handling or processing fee may apply where permitted and disclosed. Once an order has entered fulfillment or has been shipped, it may no longer be cancelled.
Post-Delivery Issues
Q: My order arrived damaged. What should I do?
We sincerely apologize if your order arrived damaged.
Please email support@qavinrelia.com and provide:
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Your order number
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The email address used to place the order
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Clear photos or a short video showing the damaged product
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A photo of the shipping label
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A photo of the external packaging, when available
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A brief description of the damage
Our support team will review the information and assist you with the available resolution.
Q: What should I do if my item has a quality issue or defect?
We take product quality seriously and are sorry if your item did not meet expectations.
Please email support@qavinrelia.com with:
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Your order number
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The email address used to place the order
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A clear description of the issue
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Clear photos or a short video showing the defect
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The date you received the product
Our support team will review your request in accordance with our Return and Refund Policy.
Q: I received the wrong item or an item is missing. What should I do?
We are sorry for the inconvenience.
Please contact us at support@qavinrelia.com and include:
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Your order number
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The email address used to place the order
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The name of the incorrect or missing product
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A photo or video of all products received
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A photo of the shipping label and packaging
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A list of any missing items
Please note that orders may sometimes arrive in separate packages. Check your shipping confirmation emails for additional tracking numbers before reporting an item as missing.
Account & Communication
Q: I didn’t receive an order confirmation email. What should I do?
First, check your spam, junk, promotions, or other filtered email folders.
You should also confirm whether the email address entered during checkout was correct.
If you still cannot locate the confirmation, contact us at support@qavinrelia.com and provide:
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Your full name
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The email address you believe was used during checkout
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Your telephone number
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The approximate order date
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The amount paid
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Your payment transaction reference, when available
We will try to locate your order and resend the confirmation.
Q: I haven’t received my tracking number yet. What should I do?
Tracking numbers are generally sent after an order has been processed and shipped.
Please check your spam or junk folder first. If you have not received tracking information within the expected processing period, contact support@qavinrelia.com with your order number and order email for assistance.